Billing
Understand the Cap Orbit Pro plan, per-seat credit, and on-demand usage, and clear a blocked workspace.
Cap Orbit Pro is billed per seat, monthly. Open the user menu and choose Usage & Billing to reach the billing portal; plan changes, payment methods, and invoices are all handled in Stripe from there.
What a seat includes
Each seat includes a monthly usage credit. Credit belongs to the seat, not to a shared pool, so one teammate's heavy month never draws down anyone else's credit. Credit resets each billing period. Adding a seat mid-period prorates both the price and the credit grant for the remainder of the period.
Going past included credit
On-demand usage is off by default: when a seat's included credit runs out, that member is blocked until the period resets. Enable it on the Spending page (admins only) to allow paid usage past included credit, up to a team-wide monthly cap. Billing stops at the cap even while on-demand is on; enabling on-demand without setting a limit applies a default cap. On-demand usage is billed at the end of the period.
The Spending page also shows credit meters: your usage against your included credit with its reset date, plus per-member meters for admins.
Seeing who used what
The Usage page breaks consumption down by model and period (last 24 hours, 7 days, 30 days, month to date, or last month), with estimated cost per row. Admins see team usage and can filter to any member; members see only their own.
Clear a blocked workspace
When credit runs out, sessions that are already open keep working for up to an hour. New and reconnecting sessions show a blocked screen with the reason and an Open billing button.
| Reason | How to clear it |
|---|---|
| Credits exhausted | Enable on-demand usage, or wait for the period reset |
| Overage cap reached | Raise the cap on the Spending page |
| Past due | Update the payment method in Stripe. Seats keep working while they have credit left, then block |
| Canceled | Resubscribe. Seats with remaining credit keep working through the paid period, then block |
| Pending payment | Complete the payment in Stripe |
| No subscription | Subscribe from the billing portal |
| Setting up | The subscription is still being set up. Wait a moment, then retry |
| Billing unavailable | Temporary; retry shortly |
Billing fixes take up to a minute to apply, so retry shortly after making a change.
Legal
The Terms of Service, Privacy Policy, Data Processing Agreement, Subprocessor List, and Acceptable Use Policy are in the billing portal.
Learn more
- Team and seats: how seats are added, reassigned, and reconciled at renewal.
- Troubleshooting: fixes for other blocked or stuck states.